Network Management

Export to PDF displays no graphics images through NAT/WAN

This article describes the issue when exporting report to PDF, you see no graphics/Images through NAT/WAN and when exporting with LAN on local Orion server, there seems to be no issue found.

First published date

11/1/2018 9:05 PM

Last published date

6/7/2022 7:07 AM

Overview

This article describes the issue when exporting report to PDF, you see no graphics/Images through NAT/WAN and when exporting with LAN on local Orion server, there seems to be no issue found.

When exporting through WAN/NAT through firewall public IP, it appears to have the issue using a DNS name.

Product section

Network Performance Monitor

Cause

This issue occurs when the Orion PDF converter fails to resolve the DNS name which fails to fetch the PDF images from the Orion IIS server.

The Export to PDF function on the web server calling (DNS) example.updata.com, that resolves to the reverse proxy IP is not accessible from the web server as well.

Resolution

Go to Orion Server.
Open host file C:\windows\system32\drivers\etc.
Add the public DNS entry to resolve this issue.

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