Security Compliance

Exception occured when accessing third party updates in Patch Manager

After a VM host maintenance where Patch Manager and the WSUS servers (both running on the same host) are shut down and rebooted, the following error is displayed when accessing the Third Party Updates dashboard in the Patch Manager Console: Source: EminentWare.UI.Controls Exception occurred at 4/13/2016 3:39:24 PM: Source: %ServerName% Reason: Exception occurred at 4/13/2016 3:39:21 PM. The transaction with JobID: appears to have failed to retrieve the requested information.

First published date

10/27/2018 12:20 AM

Last published date

10/27/2018 12:20 AM

Overview

After a VM host maintenance where Patch Manager and the WSUS servers (both running on the same host) are shut down and rebooted, the following error is displayed when accessing the Third Party Updates dashboard in the Patch Manager Console:

Source: EminentWare.UI.Controls

Exception occurred at 4/13/2016 3:39:24 PM: Source: %ServerName%

Reason: Exception occurred at 4/13/2016 3:39:21 PM. The transaction with JobID: 0b58babf-1b09-4207-97f0-c2ca930c450a-0 appears to have failed to retrieve the requested information. Unable to retrieve information from  %ServerName% for wsusserver

Object:  %ServerName%

Object Type:  %ServerName%

Product section

Patch Manager

Resolution

  1. Verify that EWDGS is running and the SQL instance hosting the EminentWare DB is up and the credentials correct.
  2. Create a back up of the WSUS certificates.
  3. Delete duplicate and mismatching WSUS certificates. 
  4. Run the Patch Manager configuration wizard as an administrator and repair Patch Manager services.