Network Management

Excel email export fails in the Orion Platform

This article was created to resolve the issue where Excel could not be exported through email and we found that it was her self signed certificate being expired and also not specified for her Website Binding 443.

First published date

11/1/2018 8:46 PM

Last published date

8/15/2022 6:53 PM

Overview

This article describes the issue when you try to run a report and export the results via excel in email. There's no error messaging appearing, just no excel attachment in the email.

Product section

Network Performance Monitor

Cause

This issue occurs where your website uses the SSL binding 443 but didn't have a certificate listed.

Resolution

Open IIS manager.
Select your Server and double-click Server Certificates.
In the Actions pane on the right, click Create Self-Signed Certificate.
Specify the title preference for the certificate.
Expand Sites and right-click your SolarWinds Website.
Select Edit Bindings and choose the SSL port 443 binding.
Click Edit. Make sure the new certificate is specified, and then click OK.
Restart all services.

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