Network Management

Examining log files after an installation fails

When an Installation runs, logs are generated. Folders are generated for the date and time of the attempted installation. One of the more frequent installer issues shows an error in WinPcapSilent.msi.* where one of the logs in the same installation says that the configuration completed successfully and the other more current log says that the installation failed. Should you see this, uninstall WinPcap and restart the installation.

First published date

11/8/2018 9:29 PM

Last published date

8/31/2023 10:23 PM

Overview

When an Installation runs, logs are generated. Folders are generated for the date and time of the attempted installation. If an installation fails, use the information below to locate the log files.

Logs are also generated when the Configuration wizard in run.

Product section

Orion Platform

Cause

Failures during install or configuration wizard

Resolution

Logs for the Installation can be found at:

c:\ProgramData\Solarwinds\Logs\Installer

Each iteration of the installation has its own folder. In Diagnostics, the installer folder can be found at:

*.zip\LogFiles\Orion\Installer

Logs for the Configuration Wizard can be found at:

c:\ProgramData\Solarwinds\Logs\Orion\configurationwizard

Look through the logs to see if the Configuration completed.

One of the more frequent installer issues shows an error in WinPcapSilent.msi.* where one of the logs in the same installation says that the configuration completed successfully and the other more current log says that the installation failed. Should you see this, uninstall WinPcap and restart the installation.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.