Network Management

Event ID 1001 - Detection of product '{xxx-xxx-xxx-xxx-xxx}', feature 'SupportFiles' failed during request for component

This article describes a potential fix for the Event ID 1001 - Detection of product '{xxx-xxx-xxx-xxx-xxx}', feature 'SupportFiles' failed during request for component seen in Event Viewer with Source: MsiInstaller.

First published date

10/30/2018 4:58 PM

Last published date

10/30/2018 4:58 PM

Overview

This article describes a potential fix for the following error that displays in Event Viewer:

Event ID 1001 - Detection of product '{xxx-xxx-xxx-xxx-xxx}', feature 'SupportFiles' failed during request for component '{xxx-xxx-xxx-xxx-xxx}'

You may notice this event before the Restart Manager and Orion services are stopped.

Product section

Orion Platform

Resolution

On RegEdit, identify the product name of the application tied to the GUID in the error.
Uninstall the application. In this example, you also need to uninstall NCM-NPM integration.
Reboot the server.
Re-install the applications you removed. Verify that you run the installers as a local administrator.
Complete the configuration wizard.

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