Security Compliance

Error when synchronizing or downloading updates

This article addresses a bad gateway error that displays in the Patch Manager Administrator Console when you synchronize or download your software updates.

First published date

10/10/2018 5:58 PM

Last published date

10/10/2018 5:58 PM

Overview

When you synchronize or download third-party updates, Patch Manager displays the following error:

(502) Bad Gateway

Product section

Patch Manager

Cause

  • Incorrect proxy settings
  • Incorrect firewall rules

Resolution

  1. Log in to the Patch Manager Administrator Console as an administrator.
  2. In the navigation pane, maximize Administration and Reporting and select Software Publishing.
  3. In the Actions pane, click Synchronization Settings.
  4. Click the Proxy Settings tab.
  5. Ensure that the proxy settings are configured correctly, and click OK.
  6. In the navigation pane, maximize Patch Manager System Configuration > Patch Manager Servers and select Application Servers.
  7. In the center pane, select the application server.
  8. In the center pane, click the Application Server Settings tab.
  9. Verify that the Proxy settings are correct.
If you still experience the error, check the Port and Firewall settings. See Port requirements for all SolarWinds products  for details.