Tools

Error when sending email from Web Help Desk

This article describes how to troubleshoot an error that may occur when sending email from Web Help Desk.

First published date

10/19/2018 2:30 AM

Last published date

9/10/2020 3:20 PM

Overview

While trying to send an email from the Web Help Desk (WHD), the following error appears:

Could not create transport for E-Mail messages: Unknown host: smtp

Product section

Web Help Desk

Cause

Incorrect incoming email settings in WHD.

Resolution

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Email > Incoming Email Accounts.
  3. Click an account in the E-Mail Account column.
  4. Verify that the incoming email account settings are configured correctly.

  5. Click Save to save your changes.
Reference: Setting Up Incoming Mail Accounts