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Error when exporting a report to a PDF on Web Help Desk

This article describes how to troubleshoot an error that displays in Web Help Desk with macOS when you export a report to a PDF. The error code states: No font name ArialUnicodeMS.

First published date

11/29/2018 10:57 PM

Last published date

3/16/2020 7:13 PM

Overview

When you export a report to a PDF, the following error message displays:

No font name ArialUnicodeMS

Product section

Web Help Desk

Resolution

Change the temp folder permissions for the _appserver user. 

  1. Log in to the Web Help Desk server.
  2. Open a text editor.
  3. Copy the script listed below to a text file.
  4. Rename the file to:
    fix_appserver.sh
  5. Run the file on your server.
  6. Restart Web Help Desk. 

Script 

Copy the following script to a text file.

#!/bin/sh
# fix the webobjects appserver tmp folder permissions
FOLDER=`ls -l /var/folders/zz | grep _appserver | awk '{ print $9 }'`
CURRENT=`ls -l /var/folders/zz | grep _appserver | awk '{ print $1 }'`
#echo "Permissions Before: $CURRENT"
/bin/chmod 777 /var/folders/zz/$FOLDER/-Tmp- > /dev/null
#echo "Permissions After: `ls -l /var/folders/zz | grep _appserver | awk '{ print $1 }'`"

Scripts are not supported under any SolarWinds support program or service. Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The risk arising out of the use or performance of the scripts and documentation stays with you. In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation.