Error when deploying Linux Agent: package architecture (amd64) does not match system (i386)

10/17/2018 2:06 PM

11/13/2020 9:44 PM

When attempting to deploy a Linux Agent to Amazon AMI 32-bit or Ubuntu 14 32-bit Linux Distribution, the following error appears in the web console:

Unexpected error occurred during the Agent deployment and/or installation

 

Upon further investigation on the Orion Server in the log file
C:\ProgramData\SolarWinds\Logs\AgentManagement\AgentManagement.Job_[xxxxx].log,  the following error is thrown:

2016-10-06 14:45:39,402 [STP SmartThreadPool Thread #0] ERROR
SolarWinds.AgentManagement.InstallerUtils.SshDeployment.SshRemoteInstaller -
SshRemoteInstaller.InstallLinuxPackage() : Installing
C:\Solarwinds\Orion\AgentManagement\Installers\LinuxRepository\dists\ubuntu-14\swiagent\binary-amd64\swiagent-1.6.0.1647-756007-ubuntu-14.4-x64.deb, filename swiagent, status : [false], output : [dpkg: error processing archive /home/cdsadmin/.swtemp/swiagent-1.6.0.1647-756007-ubuntu-14.4-x64.deb (--install):
package architecture (amd64) does not match system (i386)
Errors were encountered while processing:
/home/root/.swtemp/swiagent-1.6.0.1647-756007-ubuntu-14.4-x64.deb
1]

Other similar errors for unsupported platform or distribution for Linux could be:
package architecture (amd64) does not match system (arm64)

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Server Application Monitor

There is an attempted installation of a Linux Agent on an unsupported Linux Distribution or Hardware Platform. For Amazon AMI and Ubuntu 14, we support 64-bit only.

All the requirements can be found in the following document: Agent Requirements .

As the Linux Distribution is not supported, the only way to monitor the Linux Machine is via SNMP and using SSH in conjunction with SAM templates.

The other option would be to utilize a 64-bit Amazon AMI and Ubuntu in your environment which support the SolarWinds Agents.