Security Compliance

Error when connecting with the SEM Desktop Console: Unable to connect to manager. Try again

After upgrading to LEM 6.3 or later, you receive the following error message when trying to log in through the Adobe AIR-based desktop console over port 8443: Unable to connect to manager. Try again.

First published date

10/9/2018 4:51 PM

Last published date

9/19/2022 1:39 PM

Overview

This article applies to Security Event Manager (formerly Log & Event Manager).

After upgrading to LEM 6.3 or later, the following error occurs when logging in using Adobe Air-based desktop console over port 8443:  

Unable to connect to manager. Try again.

Product section

Security Event Manager

Cause

There is an incompatibility with the certificate that was generated with your initial deployment on an older version of SEM and current ciphers.

Resolution

If SEM is using a self-signed certificate, generating a new one should resolve this issue. If you have signed and imported your own certificate, please contact SolarWinds Support.

Generate a new self-signed certificate:

  1. Connect to your SEM via SSH with the CMC account or through the hypervisor virtual console.
  2. Go to the Manager menu and run the following command:  confselfsignedcert 
  3. Confirm that you want to generate a new certificate and try your console again after the service finishes restarting.