Network Management

Error when clicking a link from an alert: Restricted page - You do not have permission to access this view

Users get the error message "Restricted page - You do not have permission to access this view" when clicking a link from an alert. Network Performance Monitor (NPM).

First published date

10/22/2018 8:58 PM

Last published date

2/25/2025 3:00 AM

Overview

When clicking on a link in an Alert email, the following error message is displayed on the Web Console: 
Restricted page

You do not have permission to access this view.


 

Product section

Network Performance Monitor

Cause

1. This occurs when user accounts are not set up to look at the Node Details View.
2. There is a view limitation assigned to the 'Node Details - Summary' view.

Resolution

Approach 1: Check the account(s) and verify that the Node Details View is not set to 'None':

  1. Go to Settings > All Settings > Manage Accounts.
  2. Locate and edit the account.
  3. Expand Orion General Settings.
  4. Scroll Down, Under Default Summary View > Network Interface Settings > Change Interface Details View from None to By Device type.
Approach 2: Check the views 'Node Details - Summary' to see if there is any limitation assigned to it.
  1. Go to Settings > All Settings > Manage Dashboard/Views.
  2. Search for 'Node Details - Summary'
  3. Select it and click Edit
  4. Scroll Down, Limitation remove any assigned Limitation.
Sometimes the limitation is not assigned for 'Node Details - Summary', but for a view that is assigned to the node (check it by editing the node) or to a view that was copied from 'Node Details - Summary' and is conflicting with the default one.