Security Compliance

Error when approving updates in Patch Manager

Learn more about page settings This article addresses an error that displays in the Patch Manager Admin Console when you approve updated. Error: Unable to parse approve update item key Also know to fix "An entry with the same key already exists"

First published date

10/23/2018 3:11 PM

Last published date

5/11/2026 10:40 PM

Overview

When you approve updates in the Patch Manager Admin Console, the following error displays: 

Unable to parse approve update item key

Product section

Patch Manager

Cause

  • This error is typically limited to one WSUS server
  • May be caused by a corrupt WSUS record in the database.  

Resolution

If this issue affects multiple servers, contact Technical Support.

  1. Log in to the Patch Manager Admin Console.
  2. Expand Enterprise and select Update Services.
  3. Select the WSUS server with the error.
  4. In the Actions pane, click Delete. 
  5. In the Actions pane, click Add or Configure WSUS Server.
  6. Complete the wizard to install a new WSUS server.