Network Management

Error when adding Active Directory (AD) accounts or groups in the SolarWinds Platform 2023.1 and 2023.2 : Unexpected Website Error: The settings property 'EOC.EocEnterpriseEnvironmentSummaryView' was not found.'

This article provides information when customers cannot create Active Directory (AD) accounts or groups via Manage Accounts and shows the Error: Unexpected Website Error: The settings property 'EOC.EocEnterpriseEnvironmentSummaryView' was not found.'

First published date

5/13/2023 2:50 AM

Last published date

11/27/2024 4:28 PM

Overview

When running SolarWinds Platform 2023.1 and 2023.2 and creating an AD accounts or groups via Manage Accounts, the following error message may appear:

Unexpected Website Error: 
The settings property 'EOC.EocEnterpriseEnvironmentSummaryView' was not found.'


Unexpected Website Error The settings property 'EOC.EocEnterpriseEnvironmentSummaryView' was not found (1).png

Product section

Network Performance Monitor

Cause

This issue occurs due to the bad configuration file.

Resolution


To resolve this issue, please upgrade to SolarWinds Platform 2024.1 and above. If the upgrade is not possible, please perform the workaroudn below:

Workaround 1:

  1. Navigate to web.config file (in our case this file is located in - *C:\Program Files\SolarWinds\Orion\Web)
  2. Replace the following lines

<group name="EOC">
<add name="EocCredentialsManagement" type="System.Int32" />
<add name="EocEnterpriseEnvironmentSummaryView" type="System.Int32" />
</group>

on it

<!-- <group name="EOC">
<add name="EocCredentialsManagement" type="System.Int32" />
<add name="EocEnterpriseEnvironmentSummaryView" type="System.Int32" />
</group> -->

  • Save changes and try to add an account


Workaround 2:
Backup and delete the following folder - “*C:\Program Files\SolarWinds\Orion\Web\Orion\EOC“. And then try to add new account.

*Location depends on installation path.