Network Management

Error when activating license "rtm date is not set for eval:NAM:1" or "Evaluation:Observability:1"

This article discusses about license activation failure due to mismatch of installed modules to the license being activated.

First published date

12/29/2021 3:47 AM

Last published date

2/25/2025 4:41 PM

Overview

License activation fails for bundled or observability licenses when trying to activate them in License Manager for a SolarWinds installation with individual installed modules.

rtm date is not set for Evaluation

Error details:
image.png

Product section

Network Performance Monitor

Cause

This error occurs when there is a mismatch of installed SolarWinds modules with license bundle being activated.

Resolution

Resolution #1:

  • Go to the SolarWinds Customer Portal and download the NAM installer.
  • Run the NAM installer on your Orion servers and complete the Configuration Wizard.
  • Activate the NAM license in License Manager.

Resolution #2:

  1. Perform a fresh Orion Installation on the server using the correct bundled installer that can be downloaded in the SolarWinds Customer Portal.
    • NOTE: Make sure to select the right installer bundle from the Downloads page, select the product and license, then choose which product bundle you want and download the installer file (online or offline installer package)
  2. Then can activate the license again
You should be able to activate the license with the correct or matched installation bundle on the SolarWinds server.

Note: The License and Platform should match for the activation to work. E.g. HCO License for an HCO Installation, NAM License for a NAM Installation, Single module (NPM, SAM, etc.) License for an Orion Platform, etc.