Security Compliance
Error when Patch Manager synchronizes the third party updates catalog
This article addresses an error that displays when Patch Manager synchronizes the third party updates catalogs. Error: Unexpected website connection issue when trying to download 'https://3pupcontent.solarwinds.com/Content/Fetch': The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
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Overview
When Patch Manager attempts to synchronize the third party updates catalog, the following error displays:
Unexpected website connection issue when trying to download 'https://3pupcontent.solarwinds.com/Content/Fetch': The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Product section
Cause
- The certificates are missing from the Certificate Authority.
- The certificate expired or need to be updated.
Resolution
Install the Go Daddy Class 2 Certification Authority certificate to Trusted Root Certification Authorities
- Open Internet Explorer.
- Navigate to Options > Content > Certificates > Trusted Root Certification Authorities.
- Locate the GoDaddy certificates. There should be two certificates.
If the certificates are missing:- Navigate to www.godaddy.com.
- Click Continue to this website (not recommended) to continue to the site.
- Click the certificate error icon on the right side of the URL and then click View certificate.
- Click the Certification Path tab, select the certificate at the top of the list and click View Certificate.
- Click Install Certificate and place it in the Trusted Root Certification Authorities store.
- Once it is installed, click OK to go back to the previous certificate window.
- Click the General tab.
- Install that certificate to the Trusted Root Certification Authorities.
- Open mmc.exe.
- Add a Certificates (Local Computer) snap-in to double check that the certificates are populated in the Trusted Root Certification Authorities folder.
Install the VeriSign Class 3 Public Primary Certification Authority - G5 certificate to the Trusted Root Certification Authorities
- In Internet Explorer, navigate to:
https://3pupcontent.solarwinds.com/Content/Fetch/[Your_Activation_Key] - Download the following file:
ewfeed.cab - Right-click the
ewfeed.cabfile and select Properties. - Click the Digital Signatures tab.
- Highlight the SolarWinds, Inc. signer.
- Click Details and then click View Certificate.
- Click Install Certificate.
- Place the certificate in the Trusted Root Certification Authorities store.
- Open mmc.exe.
- Add a Certificates (Local Computer) snap-in to double check that the certificate is populated in the Trusted Root Certification Authorities folder.
- Run gpedit.msc.
- Navigate to Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication Settings.
- Check whether the Turn off Automatic Root Certificates Update option is set to Disabled.
- If set to Disabled, select Enable.
- Make sure the change has replicated, and then re-check the issue.
(© 2016 GoDaddy Operating Company, LLC. All Rights Reserved. Content available at https://www.godaddy.com, obtained on June 6, 2016.)
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