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Error retrieving remote configuration file when installing agent of Dameware MRC

An error is received when pushing an agent to a Dameware remote machine. This error normally occurs with Dameware centralized mode, one-, or two-server deployments.

First published date

5/16/2019 2:22 PM

Last published date

3/13/2025 5:34 PM

Overview

This article details a resolution to the following error message received when pushing an agent to the remote machine. This error normally occurs with Dameware centralized mode, one-server, or two-server deployments. 
There was an error getting the remote configuration file from the central server. The configuration file either wasn't found or it was corrupted.

 

Product section

Dameware Remote Support & Mini Remote Control

Cause

  • One of the Dameware server components (the Central server or Internet Proxy) has an issue
  • Communication failure between two-server deployment and most of the time it is a firewall issue
  • Corrupted Dameware database Dameware.SDF

Resolution

  • Confirm the Dameware server components, such as Central server and/or Internet Proxy, status is active.
  • Turn each component off and then back on.
  • Restart the Dameware server service and reboot the server.
  • Turn off all Dameware server and rerun the configuration wizard to reset the configuration. (Note: This will reset Dameware to default settings, such as users, proxy configurations, and custom settings.)
  • Reinstall the Dameware server.
  • If you are getting communication failures between servers, check your network firewall for blocking