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Error message in outgoing email account settings

This article addresses an error message that displays in outgoing Web Help Desk emails. The error states: "Could not create transport for E-Mail messages: STARTTLS is required but host does not support STARTTLS"

First published date

10/19/2018 4:06 AM

Last published date

9/10/2019 7:18 PM

Overview

The following error message displays in outgoing emails:   
Could not create transport for E-Mail messages: STARTTLS is required but host does not support STARTTLS

Web Help Desk is unable to send Outgoing emails 

Product section

Web Help Desk

Cause

The SMTP server is using an unverified certificate (self-signed).

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > E-mail > Outgoing Mail Accounts.
  3. Click the outgoing mail account. 
  4. Deselect SSL, and click Save. 

If the error persists, perform the following steps:

  1. Click Setup > E-mail > Outgoing Mail Accounts.
  2. Click the outgoing mail account.
  3. In the Advanced Email Properties field, add the following property:
    mail.smtp.starttls.required=false 
  4. Click Save.