Tools

Error: "You are not allowed to access from your location" in DRE

When trying to login to the DRE Admin Area, you receive this error: "You are not allowed to access from your location."

First published date

4/22/2019 8:40 PM

Last published date

4/22/2019 8:40 PM

Overview

You receive the error: "You are not allowed to access from your location." when trying to login at SolarWinds DRE's Admin Area.

Product section

Dameware Remote Everywhere

Resolution

You have enabled IP restrictions for Admin Area logins and your current public IP address isn't part of the authorized IP list.
This can be resolved by:

Login to the Admin Area from an authorized IP address or from the Tech Console.
Go to Profile > Identification > 5. Security
In the I. Access Control section, uncheck Limit the access to Admin Area by IP or adjust the IP addresses in the IP Set field.
Click on the Save All (floppy disk) button

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