Tools

Error When Sorting Tickets on the My Tickets or Group Tickets Page After Upgrading to Web Help Desk (WHD) 2026.2.0.77

After upgrading to Web Help Desk 2026.2, sorting tickets on the My Tickets or Group Tickets page results in a "Failed to fetch < >: 500" error, and the tickets are not sorted.

First published date

7/3/2026 11:13 PM

Last published date

8/7/2026 9:34 PM

Overview

This article describes an issue that occurs after upgrading to Web Help Desk 2026.2. When a user logs in to the Web Help Desk web console and attempts to sort tickets on the My Tickets or Group Tickets page by any column other than No., Open Date, or Last Updated, the application returns a "Failed to fetch < >: 500" error, and the tickets are not sorted.

Product section

Web Help Desk

Cause

The issue has been identified as a known issue in Web Help Desk 2026.2.

Resolution

This issue is addressed in WHD 2026.2.1. Consider upgrading your environment.

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