Network Management

Error When Launching or Logging into Network Atlas

This article provides step by step guide in resolving errors related to launching or logging into Network Atlas on your Additional Polling Engine or Additional Workstation.

First published date

10/30/2018 11:14 PM

Last published date

2/10/2022 8:13 PM

Overview

Errors related to launching or logging into Network Atlas on your Additional Polling Engine or Additional Workstation. An unexpected error occurred while trying to connect to the server. Please contact support. ERROR Solarwinds.InformationService.Contract2.InfoServiceProxy - an error occurred opening a connection to the Orion communication service.

 

Related Errors:

An unexpected error occurred while trying to connect to the server. Please contact support.

 

from NetworkAtlas.log: 

ERROR Solarwinds.InformationService.Contract2.InfoServiceProxy - an error occurred opening a connection to the Orion communication service.


This article provides step by step guide in resolving errors related to launching or logging into Network Atlas on your Additional Polling Engine or Additional Workstation.

Product section

Orion Platform

Cause

Version Installed on APE or Additional Workstation does not match the one installed on the Primary Polling Engine

Resolution

 

1. Check Network Atlas Version on Primary Polling Engine

    Example Versions: 1.12.0.1007, 1.8.330.1 etc.
 

NOTE: Versions used on both machines should match C:\ProgramData\Solarwinds\Installers

2a. Copy Network Atlas MSI installer to APE or Additional Workstation
2b. Download Network Atlas from the Orion Web Console or Customer Portal
 

  • If you edit a current map on any view and enable the Show Network Atlas Download link
  • Login and Download Network Atlas from Customer Portal

3. Uninstall the incompatible version of Network Atlas

4. Install a compatible version of Network Atlas