Tools

Error: The file or directory you're trying to access is not available to you in Serv-U when Exporting the Server Identity

This article will explain what could be the cause of the said error message in Serv-U

First published date

1/24/2023 7:23 AM

Last published date

4/14/2026 6:02 PM

Overview

Serv-U is displaying an error message. Error message: "The file or directory you're trying to access is not available to you" when exporting the server identity.

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Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Resolution

  1. Choose the path where you want to save the Serv-U Server Identity.
  2. You must put a filename at the bottom of the page after browsing to the folder location, then hit "Select" as below:


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     3. On the next screen, type in your desired password, then hit "Export":
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     4. The next screen should be the message as below:
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Notes: If the desired location still shows the error message, place the export folder in C:\ProgramData\RhinoSoft\Serv-U