Network Management

Error: "Test Failed. Test Job Timeout" when adding a node via SNMPv3

Unable to add a node via SNMPv3, it encountered an error when testing credential: Test failed. Test job timeout

First published date

5/19/2021 11:42 AM

Last published date

9/6/2022 2:10 PM

Overview

When a customer is adding a node and it gives an error "Test failed. Test Job Timeout"


Things to check:
  • The node should be pingable inside the Orion Server
  • SNMPwalk is working 
  • Responding to traceroute 
  • Confirm if the configuration of SNMPv3 has Read-only.

Product section

Network Performance Monitor

Cause

Unable to add a node because of a missing Plugin.

In this example, the missing plugin is Solarwinds.Node.Wireless.SNMP

Error in the Collector.log: 
2021-05-14 02:53:13,746 [STP ProcessingPipeLine Thread #22] ERROR SolarWinds.Collector.FlowProcessingPool - Processing failed for PollingPlanID=DeviceStudio.Node.WirelessController.Snmp,DescriptionID=Statistics,284,JobKey=Statistics,Entities=[N:284],State=Finished
2021-05-14 02:53:13,746 [STP ProcessingPipeLine Thread #22] ERROR SolarWinds.Collector.FlowProcessingPool - System.Collections.Generic.KeyNotFoundException: Missing plugin SolarWinds.Node.Wireless.Snmp
   at SolarWinds.Collector.DataProcessor.FlowProcessingPipeline.PublishData(PropertyBag bag)

 

Resolution

Locate the plugin file on this path C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins

Once you locate the file, perform the following:
  1. Shutdown services,
  2. Back up the file Solarwinds.Node.Wireless.SNMP.plugin
  3. Remove the Solarwinds.Node.Wireless.SNMP.plugin
  4. then Restart services.
  5. Add the node at the Web Console.