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Error "Host name does not match the certificate subject provided by the peer" after upgrading WHD

E-mail tickets stops working after upgrading WHD. Error message: < Host name does not match the certificate subject provided by the peer >

First published date

10/17/2018 8:22 PM

Last published date

10/17/2018 8:22 PM

Overview

After upgrading WHD, e-mail tickets are not processing anymore.

Incoming Mail Accounts is getting an error:

Host name <mail server hostname> does not match the certificate subject provided by the peer (CN=exampledomain.com, OU= IT, etc..)

Product section

Web Help Desk

Resolution

1. Go to Setup > E-mail > Incoming Mail Accounts. Change the Incoming Mail Server to the correct hostname/CN (exampledomain.com).

2. Restart WHD.

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