Tools

Error: EntryProtect is blocking this screen capture in Dameware Remote Everywhere

An error message "EntryProtect is blocking this screen capture" appears in the Viewer when performing a remote session to a machine

First published date

4/5/2019 7:44 PM

Last published date

4/5/2019 7:44 PM

Overview

When performing a remote session to a machine and on the Dameware Remote Everywhere Viewer you click on Remote Desktop, you get a white page with the message

Error: “EntryProtect is blocking this screen capture"

Product section

Dameware Remote Everywhere

Resolution

Check if SafeNet is installed on the remote device and if so:

Install a version of SafeNet without the EntryProtect Feature (since this feature is designed to block screen capture to any remote sessions established to the machine)

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