Network Management

Error: Connection to the Information Service Has been lost and could not be established again

This article provides brief information and steps to resolve the following error that occurs while saving newly created maps in Network Atlas for EOC: Connection to the Information Service Has been lost and could not be established again

First published date

10/16/2018 6:43 PM

Last published date

3/26/2025 11:36 PM

Overview

This article provides brief information and steps to resolve the following error that occurs while saving newly created maps in Network Atlas for EOC:

Connection to the Information Service Has been lost and could not be established again.

Product section

Network Performance Monitor

Cause

The issue is caused by broken assemblies.

Resolution

Go to Control Panel > Programs and Features.
Right-click and select Repair Solarwinds Platform and Run Config Wizard to finish
Log into the server and attempt to save created maps in Network Atlas.

Note: This will have downtime, please have DB backup or Server snapshots ready.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.