Network Management

Error: Configs cannot be downloaded via TFTP

Error: Cannot start SolarWinds TFTP Server ActiveX component can't create object. Configs cannot be downloaded via TFTP.

First published date

10/10/2018 6:19 PM

Last published date

2/25/2025 10:45 PM

Overview

This article provides brief information and steps to resolve the following error:

Error: Cannot start SolarWinds TFTP Server ActiveX component can't create object.

Configs cannot be downloaded via TFTP.

Product section

Network Configuration Manager

Cause

The issue is caused when there is an old installation of Engineers Toolset on the same server as NCM. Engineers Toolset uses a different version of TFTP Server.

Resolution

RDP to the main NCM server.
Go to Control Panel > Programs and Features.
Uninstall SolarWinds TFTP Server.
Go to <install drive>\Program Files (x86)\SolarWinds and delete the whole TFTP Server folder.
Login to your customer portal.
Go to License Management. For NCM, click Choose Download > Select the SolarWinds TFTP server from the Additional Components.
Install it on the server.
Download configs again.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.