Network Management

Error 500 on the Orion ( NPM / SAM ) Web Console if WSUS server is installed on the same server

Patch Manager installs components by default, including WSUS. SolarWinds recommends not to install WSUS where the Orion ( NPM / SAM )server is located. The Error 500 message is displayed on the NPM Web Console if the WSUS server is installed on the same Orion ( NPM / SAM) server.

First published date

10/18/2018 6:37 PM

Last published date

6/27/2023 3:58 PM

Overview

Patch Manager installs components by default, including WSUS. SolarWinds recommends not to install WSUS where the Orion ( NPM  / SAM )server is located. The  message is displayed on the NPM Web Console if the WSUS server is installed on the same Orion ( NPM / SAM) server.

Product section

Network Performance Monitor

Cause

NPM and WSUS share a compression DLL file but have different compression methods. This causes the NPM Web Console to crash.

Resolution

Uninstall WSUS and Patch Manager if they are in the same location with the Orion (  NPM / SAM ) server or perform the following steps as a workaround:
 

  1. Enter the following command to fix Orion:
%windir%\system32\inetsrv\appcmd.exe set config -section:system.webServer/httpCompression /-"[name='xpress']"

 

  1. Reset IIS using the following command:  
    iisreset 

     

If the issue is not resolved, reinstall IIS with the appropriate port bindings.

 

Note: When installing Patch Manager, WSUS should be on the remote server and the IIS bindings are set up separately from the Orion Web Console bindings. Use the Advanced settings during Patch Manager installation to allow you to set up separate IIS bindings and connect to the remote WSUS server.