Web Help Desk is inaccessible, getting HTTP error 404

Web Help Desk is accessed through a web browser using the ports configured by the customer. The default ports are 8081 for HTTP and 8443 for HTTPS.

If they are using port 80 for HTTP or 443 for HTTPS, there are instances where they are not able to access the application website and getting a 404 error on the browser as shown below:

- Firewall configuration
- Port conflict. Another process or Application is using the Web Help Desk ports

1. If Web Help Desk is on a Windows machine, open the services.msc page and look for World Wide Web services and stop then disable it. Then restart the Web Help Desk service.

2. Check if the Firewall is turned on and if the ports Web Help Desk uses is allowed to pass through.

3. Check if there are other WHD process running

a. Launch the Microsoft Services
b.  Look for whd java service
c.  End the java service.
d.  Refresh the WHD page.

4. Change the port to check if there is no port conflict.

If the Web help desk is using port 80 for HTTP or 443 for HTTPS, change it to port 8081 or 8443:
a. Remote into WHD Server
b. Open the whd.conf file
Linux: /usr/local/webhelpdesk/
Windows: C:\Program Files\WebHelpDesk\conf
c. Change the port to:

DEFAULT_PORT=8081
HTTPS_PORT=8443

d. Then restart the Web Help Desk service.


5. Check if this is only happening only on specific machine as this may be an issue on the machine security settings.