Tools

Enable ticket auto-assignment in WHD

This article describes how to enable the auto-assign ticket feature in Web Help Desk.

First published date

11/8/2018 1:06 PM

Last published date

5/11/2020 2:42 PM

Overview

This article describes how to enable the auto-assign ticket feature in Web Help Desk.

Product section

Web Help Desk

Resolution

Log in to the Web Help Desk Admin Console.
Click Setup > Techs > Tech Groups.
In the Group Name column, click a group name.
Click the Tech Group Levels tab.
Click a Level number in the Level column.
In the Auto-Assign Tickets To field, select an option. Click the tooltip for info:
- A Level Tech
- Group Manager
- Lead Tech
Click Save.

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