Network Management

Enable the Add Notes feature when acknowledging Alerts

How to change the user preference setting when a user clicks box to stop alert notes dialog from appearing when acknowledging alerts. Unable to Add Notes when acknowledging Alerts 'ShowAcknowledgeAlertDialog'

First published date

10/30/2018 8:23 PM

Last published date

11/4/2021 10:35 AM

Overview

When a user has been given rights to acknowledge an alert, they will also, by default, be able to add a note when acknowledging the alerts. There is a checkbox at the bottom that explains that this feature can be re-enabled under Alert details.
Alternatively, the Administrator can make the Database change across all users. 

Product section

Network Performance Monitor

Resolution

  1. In the All Active Alerts grid, go to the More menu and deselect Don't Prompt for alert notes.
  2. Open the Database Manager and execute the following query:
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SELECT TOP 1000 * FROM [dbo].[WebUserSettings]
WHERE Settingname = 'ShowAcknowledgeAlertDialog'

 
  1. Enable Table Editing and change any of the AccountID SettingValue to True if you want them to add notes when they acknowledge alerts.