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Enable clients to log on to Web Help Desk without a password

This article describes how to enable clients to log on to Web Help Desk without a password. This is article does not apply to Single Sign-On (SSO). SSO is user authentication enabled in the background.

First published date

10/19/2018 3:38 AM

Last published date

4/13/2020 2:02 PM

Overview

This article describes how to enable clients to log on to Web Help Desk without a password. Please note that this is a security risk and should only be set in a closed network.

Product section

Web Help Desk

Resolution

Web Help Desk includes a Java startup parameter to control this function. You can edit this parameter and enable Web Help Desk to run without requiring login credentials.


Mac OS X and Linux

  1. Log in to the Web Help Desk server as an administrator.
  2. Navigate to <webhelpdesk>/conf.
  3. Open the whd.conf file in a text editor.  
  4. Add the following line to the file:
    JAVA_OPTS="-DWHDIgnoreClientPassword=true"
  5. Stop Web Help Desk (Stop and start Web Help Desk).
  6. Start Web Help Desk (Stop and start Web Help Desk). 
    Clients can now access Web Help Desk without authentication.

Microsoft Windows

  1. Log in to the Web Help Desk server as an administrator.
  2. Navigate to:
    <webhelpdesk>\bin\wrapper\conf\
  3. Open 'wrapper_template.conf'

  4. Open the wrapper_template.conf file in a text editor. 

  5. Add the following line in the # Java Additional Parameters section as the 16th sequential entry in the list:

    wrapper.java.additional.16=-DWHDIgnoreClientPassword=true

  6. Stop Web Help Desk (Stop and start Web Help Desk).

  7. Start Web Help Desk (Stop and start Web Help Desk).
    Clients can now access Web Help Desk without authentication. 

Clearing the browser cache will log the client or user out of Web Help Desk, requiring them to enter their log in credentials.