Tools

Enable WHD to create tickets from incoming email

This article shows how to configure WHD to enable the creation of tickets from the incoming e-mail.

First published date

10/19/2018 3:46 AM

Last published date

2/16/2022 8:26 PM

Overview

This article describes how to enable Web Help Desk to create or update tickets from emails submitted by clients to a mailbox configured at Setup > E-Mail > Incoming Mail Accounts.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk Admin console.
Go to Setup > E-Mail > Incoming Mail Accounts
Click an E-mail Account.
Select the Enable E-Mail Tickets checkbox and fill in the details. See the examples below.

OR
Click Save.

NOTE: Request Type is a required field. All tickets generated from email will always be created with the selected Request Type

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.