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Enable HTTPS in Web Help Desk

This article describes how to enable HTTPS in Web Help Desk.

First published date

11/29/2018 10:57 PM

Last published date

8/11/2022 6:46 PM

Overview

This article describes how to enable HTTPS in Web Help Desk based on your Web Help Desk version.

Product section

Web Help Desk

Resolution

When a web browser submits an HTTPS request to Web Help Desk, the SSL protocol requires Web Help Desk to respond with a certificate to prove the authenticity of the server. To enable HTTPS, see the appropriate procedure based on your version.

Web Help Desk 12.5 and earlier

See Enable HTTPS in the Web Help Desk Administrator Guide.
This section describes how to enable HTTPS in Web Help Desk by editing the whd.conf file located in the Web Help Desk directory.

You can access the directory from the following locations:

Microsoft^® Windows Server^®: \Program Files\WebHelpDesk
macOS: /Library/WebHelpDesk
Linux: /usr/local/webhelpdesk

Web Help Desk 12.5.1 and later

See Configure the server options in the Web Help Desk Administrator Guide.
This section describes how to enable HTTPS by configuring the server options located at Setup > General.

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