Applications Systems

Enable HPE 3PAR array for hardware health monitoring

This article describes how to enable HPE 3Par storage arrays for hardware health monitoring. When testing the provider, SRM does not displays the follwing for Hardware Health: "Hardware health” is not available under the Array Manage details submenu. The Side Navigation menu does not show "Hardware health” on the Storage Summary.

First published date

5/21/2019 3:06 PM

Last published date

5/21/2019 3:06 PM

Overview

This article provides steps to enable HPE 3Par storage arrays for hardware health monitoring. When testing the provider, SRM does not displays the follwing for Hardware Health:

  • "Hardware health” is not available under the Array Manage details submenu.
  • The Side Navigation menu does not show "Hardware health” on the Storage Summary.

Product section

Storage Resource Monitor

Cause

This behavior is a known bug that occurs during an upgrade from Storage Resource Manager (SRM) from version 6.7 to 6.8.

Resolution

  1. Open the Database Manager. (The default path is C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SolarWinds Orion\Advanced Features\Database Manager.)

  2. Click Add server.

  3. Enter the credentials for your SQL server.

  4. From the SolarWinds Orion list, and choose any query (by double-clicking).

  5. Copy the following script and paste it in the input field:

    INSERT INTO SRM_StorageArrayProperties(StorageArrayID, PropertyName, Value)
    
    SELECT StorageArrayID, '#Task','EnableHardwareHealth' FROM SRM_StorageArrays sa
    
    WHERE sa.TemplateID IN ('35098c4f-739c-4a3b-ac85-458ec63e95b2')

  6. Click Execute query.

  7. Open SRM_StorageArrayProperties, click Execute query, and the table displays as follows:

  8. Open Orion Service Manager, shut down everything, and re-start everything after all services have stopped.

  9. Wait a couple of minutes, and Hardware Health will be enabled in the SRM web console.