Tools

Enable/Disable the option Request Assistance on a Remote Agent for Dameware Remote Everywhere

Steps for enabling and disabling the option to Request Assistance on the Agent Configurator Window for Dameware Remote Everywhere

First published date

4/9/2019 6:24 PM

Last published date

4/9/2019 6:24 PM

Overview

  • How to enable/disable the option Request Assistance on the Agent Configurator Window

Product section

Dameware Remote Everywhere

Resolution

  • We may enable or disable the option Request Assistance on the Agent Configurator of a remote machine, to a single machine or to an entire Group.
    • Enabling or Disabling the Request Assistance button to a Single Machine:
  1. Login on the Admin Area
  2. Go to Devices
  3. Select Select the Device
  4. Go to the General tab
  5. Check/Uncheck the option Remote user can create a Support Request
  6. Click Save
  • Enabling or Disabling the Request Assistance button to an Entire Group
  1. Login on the Admin Area
  2. Go to Devices
  3. Select a Group
  4. Select the Advanced tab
  5. Enable/Disable the option Remote user can create a Support Request
  6. Click SAVE
  • If you want to speed up the propagation of this option to a machine, you may do it through the Admin Area or your Tech Console.
    • Admin Area
  1. Login on the Admin Area
  2. Select Devices
  3. Select the Computer
  4. Go to the General tab
  5. Click Restart
  • Tech Console
  1. Login on the Dameware Remote Everywhere Tech Console
  2. Go to My Computers tab
  3. Right click on the Computer
  4. Select Restart Remote Service
  • After the restart of the service, the remote client will see the button Request Assistance on his Dameware Remote Everywhere Agent Configurator Window.