Applications Systems

Empty message in Windows Event Log Monitor

Windows Event Log message is displaying as blank in the web console, in alerts, or elsewhere. Not receiving Windows Event Message from the Event Log Component Monitor.

First published date

2/14/2020 7:20 PM

Last published date

12/23/2025 5:10 PM

Overview

Setting up a Windows Event Log Monitor is not returning a message. The Message is appearing blank in the web console. If you program an alert with the variable ${N=SwisEntity;M=ComponentAlert.WindowsEventMessages} it displays nothing when an event is expected. The Orion Database is showing a blank entry in the table [APM_WindowsEvent_Detail].

Product section

Server Application Monitor

Cause

Caused when the account is lacking a permission which is used for node polling or component polling.

Resolution

  1. Log in to the system as an administrator.
  2. Go to Start > 'Run'.
  3. Type dcomcnfg
  4. Go to 'Components Services' > 'Computers' > 'My Computer'.
  5. Right-click 'My Computer' and select 'Properties'.
  6. On the 'COM Security' tab, click 'Edit Limits' under 'Launch and Activation Permissions'.
  7. Under 'Security Limits', click 'Add' and add the user account assigned to the Node/Component.
  8. Click OK.
  9. Go back to Start > 'Run'.
  10. Type wmimgmt*.*msc
  11. Right-click 'WMI Control (Local)' and select 'Properties'.
  12. On the 'Security' tab, expand and go to 'CIMV2'.
  13. Click 'Security' button and add the user account assigned to the Node/Component.
  14. Set Allow for all permissions provided.
  15. Click OK.
Now, message text from new errors should be provided.

See also: Windows Event Log Monitor - Message is Blank