Security Compliance

Eminentware Data Grid Service using high CPU and memory

This article describes how to troubleshoot high CPU and memory usage by the Eminentware Datagrid Service when Patch Manager components are installed on a WSUS server in an Automation Server role.

First published date

10/23/2018 2:39 PM

Last published date

10/23/2018 2:39 PM

Overview

When you install an Automation Server role on a WSUS server, the Eminentware Datagrid Service is using high CPU and memory. 

The same issue has also been observed on a Primary Application Server where UAC and Sophos AV are enabled in some cases.

Product section

Patch Manager

Cause

  1. The Automation Server may not have been provisioned correctly. 
  2. PM was installed without disabling UAC and Sophos AV. Which was causing some buffer overflow and File lock events for certain EWDGS related DLL's

 

Resolution

Solution 1:

Make sure the Automation Server role is provisioned correctly. See Re-provision an Automation Server for details. 

Solution 2 (On PAS):

  1. On the Primary Application Server, disable Sophos AV and UAC controls (temporarily)
  2. Reboot
  3. Repair PM via Add/Remove programs
  4. Run the Patch manager configuration wizard
  5. Enable back Sophos and UAC and reboot the server if required