Tools

Emails are rejected with the error - Unrecognized sender

This article describes the issue where Web Help Desk emails are rejected with the error - Unrecognized sender

First published date

11/8/2018 1:00 PM

Last published date

11/8/2018 1:00 PM

Overview

WHD rejects email from all clients with the error Unrecognized sender. WHD is configured correctly to create a new client account if sender is not recognized. In the helpdesk log, there are errors when connecting to AD

Product section

Web Help Desk

Cause

AD connectivity issues.

Resolution

Update the AD connection details.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.