Security Compliance

Email notifications are not received when a scheduled task is completed

Patch Manager: Not Sending any or some scheduled task completion emails

First published date

10/23/2018 2:36 PM

Last published date

1/5/2022 5:42 AM

Overview

Patch manager allows you to send detailed report of completed or failed scheduled tasks, in order for this to work users have to configure the SMTP

Insome cases, Patch Manager does not notify you by email when a scheduled task is completed, even though your mail configuration settings are set correctly.

When these issues occur, the following error is logged in the Task Details tab:

Failed to send task completion notification email. Reason: Failed to send email notification for Task Completion Notification Email - Report Now for 1 computers created at 16/01/2017 13:20:56. Reason: ChilkatLog: SendEmail: DllDate: Dec 12 2012 UnlockPrefix: EMINENTWARMAILQ Username: LNPATCH1:ewdgssvc-45587 Architecture: Little Endian; 64-bit Language: .NET 4.0 / x64 VerboseLogging: 0 recipients: TO: xyz@domain.com totalCount: 1 --recipients renderToMime: createEmailForSending: xSigningAlg: sha1 Auto-generating Message-ID --createEmailForSending renderToMime: Elapsed time: 0 millisec --renderToMime SmtpConnect: SmtpHost: SmtpPort: 25 SmtpUsername: SmtpSsl: 0 StartTLS: 0 No connection, need new SMTP connection. No SMTP login provided. No SMTP password provided. Skipping SMTP authentication because no login/password provided. checkForExistingConnection: Elapsed time: 0 millisec SMTP_Connect: Connecting to SMTP server :25 smtp_host: smtp_port: 25 smtp_user: NULL auth-method: NONE ConnectTimeoutMs_1: 30000 calling ConnectSocket2 IPV6 enabled connect with NO heartbeat. Cannot connect, hostname is zero length Failed to connect to SMTP server. --SMTP_Connect checkOrMakeSmtpConnection: Elapsed time: 0 millisec --SmtpConnect Failed. --SendEmail --ChilkatLog

 

 

Product section

Patch Manager

Cause

An Email Configuration setting is not configured correctly.

Resolution

 
  1. Log in to the Patch Manager server.
  2. In the Patch Manager menu, expand Patch Manager System Configuration > Patch Manager Servers and select Application Servers.
  3. Select the Patch Manager server in the center pane, and then click the Application Server Settings tab.
  4. Filter the Category column for Email Configuration, as shown below.
     
  5. Select an Email Configuration category setting and then click Modify Setting in the Actions pane.
  6. Verify the email address in the Sender-email address window, and click OK. 
  7. Repeat step 5 and step 6 for the remaining Email Configuration category settings.

Fore more info, please refer to Configure the Patch Manager email settings