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Email is not getting triggered for Kiwi NG

Email alerts were not being triggered in Kiwi NG due to incorrect SMTP security settings.

First published date

11/28/2025 8:02 AM

Last published date

11/28/2025 8:02 AM

Overview

Email alerts configured in Kiwi NG were not being sent, despite no errors being reported.

Product section

Kiwi Syslog Server

Cause

The SMTP server does not use TLS or SSL security. However, Kiwi NG was configured to use TLS, causing the connection to fail and preventing email notifications from being delivered.

Resolution

Update the Kiwi NG’s SMTP settings by removing the Security TLS/SSL option.
Apply the updated configuration and restart the Kiwi NG service.
After the restart, check if the email alerts is now triggering.

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