Network Management

Email for alerts are not being sent in the Orion Platform

This article provides brief information and steps to resolve the issue when email for triggered alerts are not sending.

First published date

10/12/2018 8:04 PM

Last published date

4/26/2021 6:08 PM

Overview

This article provides steps to take on how to verify if the SMTP server is properly set in Orion.

Product section

Network Performance Monitor

Cause

This issue can be caused by misconfigured SMTP server settings in Orion.

Resolution

  1. Go to the Orion Web Console.
  2. Click Settings > Manage SMTP Servers.
  3. Confirm the correct Hostname or IP address and it should be SMTP port number 25. 
    Additional options (select if required):
SSL
This SMTP server requires authentication
  4. Click Send Test Email.
  5. Enter the email address and send.
  6. Check and see if you received the email.

More information can be found here:
SMTP configuration and email settings for scheduled reports and alerts in Orion