Security Compliance

Email Active Response connector does not send email notifications in SEM

SEM "Email Active Response" connector is not sending email notification

First published date

10/30/2018 7:05 PM

Last published date

5/28/2019 7:10 PM

Overview

SEM Email Active Response connector does not send email notifications.

 

SEM Internal Events showing the following error:

5002 - Mail send failed: Failed message

550.5.7.1 Unable to relay

 

OR

You may see Authentication failure error under SEM internal Events, even though you have validated the username and password and correct port in use:

Event Name        EventInfo        InsertionIP        Manager        DetectionIP        InsertionTime        DetectionTime        Severity        ToolAlias        InferenceRule        ProviderSID        ExtraneousInfo

InternalInfo        SMTP host authentication failure      SWSEM-01        192.168.51.58        14:12:03 Wed Jan 10 2018        14:12:03 Wed Jan 10 2018        2        EmailTool                        '5003' - Mail server authentication failed. : Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

 

Product section

Security Event Manager

Cause

THE SEM Email Active Response connector does not work when using Microsoft Exchange Virtual IP (VIP).

Resolution

Solution 1:

Change SEM Email Active Response connector settings for Mail Host to reflect the Exchange physical IP address instead of the VIP previously configured.
SEM Flash console


HTML5 SEM Events Console

Solution 2:

Clear the contents for Authentication Server UN and Password fields in the Email active response connector and save and start the connector. Test email delivery using the blue envelope.


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