Network Management

Editing accounts in the SolarWinds Platform Web Console gives Unexpected Website Error

When attempting to edit any accounts, the website gives an Unexpected website error

First published date

3/13/2025 4:34 PM

Last published date

5/8/2025 6:00 PM

Overview

When attempting to edit any accounts, the website gives an Unexpected website error.

Product section

Orion Platform

Cause

This issue is being caused by a missing line in the SolarWinds.Toolset.BusinessLayer.dll.config file.

Missing parameter: <reliableSession enabled="true" ordered="false" />

Resolution

1.) Open up a notepad as an administrator
2.) Navigate to and open C:\Program Files\SolarWinds\Orion\SolarWinds.Toolset.BusinessLayer.dll.config (This is the default install location; yours may be on a different drive)
3.) In the file, search for the line containing Toolset.NetTcpBinding
4.) Below that line, add the following parameter: <reliableSession enabled="true" ordered="false" />
5.) Save the file and then restart the SolarWinds Orion Module Engine

Screenshot for reference:

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