Network Management

Monitored Resources step shows “Access Denied” when editing cloud account in SolarWinds Platform

The Monitored Resources step of the Edit Cloud Account wizard may fail to load and display a toast error “An error has occurred. Access Denied”, even when the user is a full SolarWinds admin.

First published date

3/5/2026 11:34 AM

Last published date

3/5/2026 11:34 AM

Overview

When editing an existing cloud account:

  1. Go to Settings > All Settings > Cloud Infrastructure Monitoring Settings > Manage Cloud Accounts.

  2. Select a cloud account and click Edit Properties.

  3. Click Next until the Monitored Resources step.

Observed behavior:

  • The Monitored Resources view never lists any resources.

  • The page shows a “Loading error – Sorry for the disturbance, we were not able to load the resources. Please try again.” message.

  • A red toast notification appears in the top‑right corner:

    An error has occurred. Access Denied

  • Retrying has no effect.

  • The problem occurs even when logged in with a user that has full admin rights on the core SolarWinds Platform.

In logs/diagnostics you may see errors from the IPAM cloud account controller similar to:

 

exceptionMessage: "Access Denied"
exceptionType: "System.Exception"
stackTrace: SolarWinds.IPAM.Client.BusinessLayerProxy.IpamBusinessLayerProxyClient...
           IIpamCloudAccountSettingProxy.GetEntityByCloudAccountId(Int32 cloudAccountId)
           ...

 

It prevents the user to load all monitored resources.

 

Product section

Orion Platform

Cause

Although the user is a SolarWinds Platform administrator, IP Address Manager (IPAM) uses its own role/permissions model.

This behavior is caused by missing IPAM role permissions for the user account. 

The Monitored Resources step in the Cloud Account wizard calls the IPAM cloud‑account API:

  • IIpamCloudAccountSettingProxy.GetEntityByCloudAccountId(...)

If the current web console user:

  • Does not have an IPAM role or

  • Has an IPAM role that does not allow access to cloud account settings,

the IPAM service returns “Access Denied”, which surfaces as:

  • The “Loading error” graphic in the Monitored Resources pane, and

  • A toast “An error has occurred. Access Denied” in the UI.

This is a permissions configuration issue, not an AWS/Azure credentials problem and not (by itself) a cloud‑polling failure.

 

Resolution

Assigning an appropriate IPAM Admin (or equivalent) role resolves the issue.

  1. Log in to the SolarWinds Platform Web Console as a user that can manage accounts (typically an existing admin).

  2. Go to Settings > All Settings > Manage Accounts.

  3. Locate and Edit the account experiencing the issue (for example, the primary admin account you used to reproduce the problem).

  4. On the account properties page, find the IP Address Manager / IPAM settings section:

    • Set the IPAM role to Admin (or another role with full IPAM and cloud‑account access).

    • Ensure there are no IPAM limitations that would block access to cloud accounts.

  5. Click Submit / Save to apply the changes.

  6. Log out of the web console and log back in with the updated user account.

 

Re‑test the Monitored Resources step

  1. Go to Settings > All Settings > Cloud Infrastructure Monitoring Settings > Manage Cloud Accounts.

  2. Select the affected cloud account and click Edit Properties.

  3. Click Next until Monitored Resources.

  4. Verify that:

    • The resources tree now loads successfully, and

    • No “Access Denied” toast appears.

If it works with an IPAM Admin role, but fails for other users:

  • Review each affected user’s IPAM role and IPAM limitations, and adjust them to allow access to cloud account settings and monitored resources.