Customer Service

Edit contact information through the Customer Portal

This article describes how to edit contact information through the Customer Portal using an admin account.

First published date

11/16/2018 10:25 PM

Last published date

3/20/2026 8:30 PM

Overview

This article provides the steps to edit contact information through the Customer Portal using an admin account.

Product section

Customer Service

Resolution

  1. Log in to the SolarWinds Customer Portal using an account with admin permissions.
  2. Select Company from the ACCOUNT tab. 

Note:

Only those with admin permissions will see the option for Company on the ACCOUNT tab.



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  3. Click on EDIT next to the user profile you wish to amend.

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You can edit the Access Level, Contact Type, First and Last Name and Phone Number.

The only area you are unable to amend is the email address because the profile is specifically tied to that email address on our database. You would need to remove the existing profile and recreate.  

** This also works in reverse. Contacts with admin access can be edited to have standard access.

Please refer to:

4. If you wish to notify the user of the update, you can check the box.
5. Click on Update to complete.