Network Management

ERROR SolarWinds.Orion.Common.OrionConfiguration - Settings file 'SWNetPerfMon.DB' N/A - System.AggregateException: One or more errors occurred in the Orion web console

The Web Console is blank or is empty after an upgrade to NPM 12 or later. The following error is found in the Orion web log: ERROR SolarWinds.Orion.Common.OrionConfiguration - Settings file 'SWNetPerfMon.DB' N/A - System.AggregateException: One or more errors occurred

First published date

10/23/2018 3:19 PM

Last published date

11/7/2025 10:46 PM

Overview

The Web Console is blank or is empty after upgrading to NPM 12 or later. The following error is found in the Orion web log:  

2020-01-28 12:53:15,461 [1] (1) WARN  SolarWinds.Orion.Swis.PubSub.MessageBus.MessageBusTopologyProvider - (null)  Could not load updated message bus host list from database.
System.Configuration.ConfigurationErrorsException: ConnectionString is missing
2020-01-28 12:53:15,570 [1] (1) ERROR SolarWinds.Orion.Common.OrionConfiguration - (null)  Settings file 'SWNetPerfMon.DB' N/A - System.AggregateException: One or more errors occurred.
2020-01-28 12:53:15,570 [1] (1) DEBUG SolarWinds.Orion.Common.ConnectionStringProvider - (null)  Initialize()
2020-01-28 12:53:15,570 [1] (1) ERROR SolarWinds.Orion.Common.ConnectionStringProvider - (null)  File doesn't exists 
2020-01-28 12:53:15,570 [1] (1) DEBUG SolarWinds.Orion.Common.ConnectionStringProvider - (null)  app.config SqlCommandTimeout=.
2020-01-28 12:53:15,570 [1] (1) DEBUG SolarWinds.Orion.Common.ConnectionStringProvider - (null)  swnetperfmon.db SqlCommandTimeout=.
2020-01-28 12:53:15,570 [1] (1) DEBUG SolarWinds.Orion.Common.ConnectionStringProvider - (null)  Connection is empty. Trying app.config...
2020-01-28 12:53:15,570 [1] (1) INFO  SolarWinds.Orion.Common.ConnectionStringProvider - (null)  SqlWinAuthImpersonate=true
2020-01-28 12:53:15,570 [1] (1) ERROR SolarWinds.Orion.Common.ConnectionStringProvider - (null)  ConnectionString wasn't found in 
2020-01-28 12:53:15,570 [1] (1) DEBUG SolarWinds.Orion.Common.OrionConfiguration - (null)  Can't read new format of connection string. Trying old method, maybe it's upgrade

Product section

Orion Platform

Cause

The NetworkService account likely is a part of GPOs or domain groups

Resolution

  1. Stop all SolarWinds Platform services from the SolarWinds Platform Service Manager.  
  2. Open IIS Manager.  
  3. In the Connections pane, expand the Server Node and click Application Pools.
  4. On the Application Pools page, select SolarWinds Orion Application Pool then click Advanced Settings in the Actions pane.
  5. For the Identity property, click the ... button to open the Application Pool Identity dialog box.

  1. Select the Built-in account option and select LocalSystem from the list and save the changes.

​​​​​​​

  1. Open CMD as an administrator and run:  IISreset.
  2. Start all SolarWinds Platform Services from the SolarWinds Platform Service Manager. 

Note: If this resolves the issue, you will need to change the AppPool identity from NetworkService to LocalSystem each time that Configuration Wizard is run.