ERROR: Cannot download xxxxx config: Access is Denied or the file exists

10/10/2018 6:10 PM

10/10/2018 6:10 PM

The following error occurs when downloading configs in a job:

ERROR: Cannot download running config: the file exists
ERROR: Cannot download Running config : Access is denied 

Network Configuration Manager

The cause is due to permissions, UAC, Security Policy, GPO or Bit 9, preventing access to the C:\Windows\Temp.

Antivirus has a rule to deny double extension file type.

 

NT AUTHORITY\SYSTEM ran SOLARWINDS.BUSINESSLAYERHOST.EXE, which tried to access C:\WINDOWS\TEMP, violating the rule "Suspicious Double File Extension Execution", and was blocked. 

 

NT AUTHORITY\SYSTEM ran SOLARWINDS.COLLECTOR.SERVICE.EXE, which tried to access C:\WINDOWS\TEMP, violating the rule "Suspicious Double File Extension Execution", and was blocked. 

1. Place in Full Control for Network Services on the directory: C:\Windows\Temp.
2. Put in exceptions for the Security Policy or GPO.
3. Put in exceptions for Bit 9 to allow random name generated .bat files for the Collector Service mainly and other Orion services to the directory: C:\Windows\Temp.

also

Delete the contents of the Temp directory.


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