Network Management

ERROR 404 When going to syslog and traps view on the web console

This article explains the resolution on how to resolve the issue where the Syslog and Traps view is not working and being directed to a different link "'/ui/orionlog/logviewer/"

First published date

10/17/2019 5:42 PM

Last published date

1/30/2023 5:59 PM

Overview

This is the error you will see on the web console.

Product section

Network Performance Monitor

Cause

Incomplete uninstallation of Log Analyzer

Resolution

Make sure to check the steps on this link : 
Uninstall LA and restore legacy syslog and trap services

Here are the steps to update the Webview table in the Orion Database to revert to the legacy syslog and traps views:
  1. Connect to the Orion server.
  2. Open Database Manager from the Solarwinds Orion folder of the start menu.
  3. Select Add Orion Server.
  4. Expand the SQL server and Orion database in bold.
  5. Right-click the database and select New Query.
  6. Paste and Execute the following: 
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UPDATE [WebView]
SET [Url] = '/orion/netperfmon/syslog.aspx'
WHERE [Name] = 'syslog'  
UPDATE [WebView]
SET [Url] = '/orion/netperfmon/traps.aspx'
WHERE [Name] = 'traps'

DELETE FROM [MenuItems] WHERE [Link] = '/ui/orionlog/logviewer/'
DELETE FROM [MenuBars] WHERE [MenuName] = 'LOGS_TabMenu'
DELETE FROM [ReportDefinitions] WHERE [Category] = 'Log Manager for Orion'
  1. Open IIS Manager and expand the server and application pool on the left.
  2. Select the Orion website and restart the Website on the right.
  3. Navigate to the Orion Web Console view - this should now load as expected.