Network Management

Download configuration Cisco router TimeOut

Resolve % Unknown command or computer name, or unable to find computer address UserName Prompt detected:

First published date

10/22/2018 3:32 PM

Last published date

10/22/2018 3:32 PM

Overview

You have received Time out Error When trying to Download configuration Cisco router TimeOut.

 

Checked the Session Trace logs, found the Prompt marked below.

 

[11/24/2015 2:56:36 PM] --> 
[11/24/2015 2:56:36 PM] --> *********************************************************************
[11/24/2015 2:56:36 PM] --> WARNING TO UNAUTHORIZED USERS:
[11/24/2015 2:56:36 PM] --> This system is for use by authorized  users only. Any user using this
[11/24/2015 2:56:36 PM] --> system, by such use, acknowledges  and  consents to the right of  the
[11/24/2015 2:56:36 PM] --> company  to   monitor,  access,  use,  and  disclose any  information
[11/24/2015 2:56:36 PM] --> generated, received, or stored on the systems, and waives  any  right
[11/24/2015 2:56:36 PM] --> of privacy or expectation of privacy on the part of  that  individual
[11/24/2015 2:56:36 PM] --> in connection with his or her use of this system. Unauthorized and/or
[11/24/2015 2:56:36 PM] --> improper use of this system, as  delineated  by  company policies, is
[11/24/2015 2:56:36 PM] --> strictly  prohibited  and  the company may take formal action against
[11/24/2015 2:56:36 PM] --> such user.
[11/24/2015 2:56:36 PM] --> *********************************************************************
[11/24/2015 2:56:36 PM] --> RGT-DC-SS1-C6509#
[11/24/2015 2:56:36 PM] ProcessLogin State: 2
[11/24/2015 2:56:36 PM] UserName Prompt detected: WARNING TO UNAUTHORIZED USERS:
[11/24/2015 2:56:36 PM] --> xtajmbhaya
[11/24/2015 2:56:36 PM] --> 
[11/24/2015 2:56:36 PM] ProcessLogin State: 2
[11/24/2015 2:56:36 PM] --> Translating "xtajmbhaya"
[11/24/2015 2:56:36 PM] --> % Unknown command or computer name, or unable to find computer address
[11/24/2015 2:56:36 PM] --> RGT-DC-SS1-C6509#
[11/24/2015 2:56:36 PM] ProcessLogin State: 2
[11/24/2015 2:56:38 PM] TimerTick: mstrData=<RGT-DC-SS1-C6509#> State=3 - Connected to server - idle
[11/24/2015 2:56:38 PM] Pending Disconnect = False
[11/24/2015 2:56:40 PM] TimerTick: mstrData=<RGT-DC-SS1-C6509#> State=3 - Connected to server - idle
[11/24/2015 2:56:40 PM] Pending Disconnect = False
[11/24/2015 2:56:40 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...
[11/24/2015 2:56:42 PM] TimerTick: mstrData=<RGT-DC-SS1-C6509#> State=3 - Connected to server - idle

Product section

Network Configuration Manager

Cause

Issue is with a line of text in the banner configured which triggers a prompt for UserName. 

WARNING TO UNAUTHORIZED USERS:

NCM recognizes this line as the UserName prompt since it contains the phrase USER and ends with colon :

Resolution

Modify banner on device and remove colon : at the end of  the line in the banner .