Network Management

Volumes on servers are shown as state unknown after upgrading to 2025.1

After upgrading to version 2025.1, the monitored Volumes are shown as state unknown.

First published date

2/25/2025 2:55 PM

Last published date

6/11/2025 12:08 AM

Overview

After upgrading to version 2025.1, the monitored Volumes are shown as state unknown.

 

Product section

Network Performance Monitor

Cause

This bug is fixed in the 2025.2 release.

Resolution

To resolve the issue, please upgrade to SolarWinds Platform 2025.2.

If you are unable to upgrade at this time, a possible Workaround is:

  1. Connect to the SolarWinds server.
  2. Open SolarWinds Platform Service Manager from the SolarWinds Platform folder of the Start menu.
  3. Stop all services.
  4. Open File Explorer and navigate to <Install Drive>\Program Files\SolarWinds\Orion
  5. Open the SWJobEngineSvc2.exe.config file and add the below:
<jobEngineSettings_Full
	                     maxWorkerProcess="20"
	                     maxJobThreadsPerWorkerProcess="100"
	                     maxJobThreadsPerWorkerProcess64="500"
	                     jobExecutionRetention="01:00:00"
	                     jobExecutionEnabled="false"
	                     thresholdStreamByteThreshold="131072"
	                     maxWorkerProcessLogFileAge="5.00:00:00"
	                     maxHungJobs="1"
	                     jobHungTimeout="00:00:30"
	                     workerMonitoringPeriod="00:00:01.0000000"
	                     jobErrorSuppressionInterval="01:00:00"
	                     jobErrorSuppressionCleanupInterval="00:05:00"
	                     enableSqliteSelfRepairLogic="true"
	                     idleWorkerTimeout="00:01:00">
	    <workerConfigurations>
	      <workerConfiguration name="SolarWinds.Orion.Core.Collector" workersCount="20" jobsPerWorker="60" jobsPerWorker64="130"/>
    </workerConfigurations>
  1. Start all services.
  2. Observe whether the issue happens.